Client
Merck
Industry
Pharmaceutical
Services
Quick Order by SKU
Customize company registration process
Customer Specific Pricing Integration
Request for Quote (RFQ) integration
Distribute Multi-Invoices payment integration
SAP Integration
BACKGROUND
Merck a German multinational science and technology that provides infinite solutions to solve the toughest problems in life science in collaboration with the global scientific community. Merck has been around for almost 350 years and invested a total of € 2.0 billion in research and development in 2016, with 59 manufacturing sites, 100+ distribution centers, and 60,300 employees across 66 countries.
BRIEF
Merck needed a global Ecommerce platform capable of supporting multiple countries, each with a separate admin interface for managing orders and fulfillment. The solution required seamless integration with a global payment gateway and individual SAP systems, handling over 2 million products and customer data. For regulated products, SAP approval was necessary before checkout, ensuring compliance through Merck’s RMTC team. The SAP-Ecommerce integration provided real-time access to customer data, pricing, delivery estimates, and payment options based on customer type, enabling a smooth and efficient purchasing experience.
GOALS
CHALLENGE
Merck's Ecommerce platform needed to address complex purchase flows, ensuring strict validation for regulated products requiring licenses or EUDs within dealer accounts. SAP played a crucial role in managing quote, order, and address approvals, as well as customer restrictions and lifecycle updates, which had to be seamlessly pushed to the Ecommerce system. Real-time API calls were essential for displaying accurate information while maintaining fast browsing speeds and server stability. Additionally, the system had to handle quotation thresholds, ensuring they were properly assigned to the relevant sales representatives within Merck.
Solutions
Our team customized the quote, order, customer group, and specific pricing. We also added a license/EUD interface for the regulated product, furthermore, we carefully reviewed the business logic and requirement for SAP API Call to streamline the process and get a better experience that will not jeopardize the performance and UX of the system.
Kemana works closely with the SAP team from 4 countries to conduct integration testing and execute end-to-end testing with the user to make sure all the data required from both systems is transmitted and consumed effectively to process the data.
What’s more, the server environment is also tuned up properly to handle heavy API call between both system.
The Results
The Ecommerce platform was able to synchronize with SAP while maintaining a good UX for all vendors and suppliers of Merck.
The vendor/supplier can now make partial delivery from the quotation and choose which product should be processed first as a sales order. In addition, Merck can set and see the RDD (Request Delivery Date) from each vendor/supplier and track the shipment status.
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